Role Overview
We’re looking for a customer-focused professional to manage the end-to-end insurance claim journey for enterprise (corporate) clients covering mobile phones, tablets, and laptops. The role involves proactive communication, case ownership, and escalation management to ensure high service quality and client satisfaction.

Key Responsibilities
• Manage complete insurance claim lifecycle for enterprise customers
• Proactively communicate with customers via calls & emails
• Own cases from initiation to closure with strong follow-ups
• Handle and resolve customer escalations with root cause analysis
• Coordinate with internal teams (claims, logistics, repair partners)
• Maintain CRM updates, trackers, and Excel-based reports
• Ensure SLA adherence and service excellence

Experience & Skills Required
• 3–5 years of experience in Customer Service (Insurance preferred)
• TL experience preferred
• Strong communication skills (English & Hindi)
• Good proficiency in Excel and CRM tools
• High ownership, accountability, and stakeholder coordination skills

Behavioural Traits
• Customer-first mindset
• Strong follow-up and attention to detail
• Ability to work independently and in teams
• Positive attitude and problem-solving approach