Serve as the first point of contact for customers and visitors, ensuring a positive andprofessional experience Manage customer queries and complaints across multiple channels (in person, email, phone)with clarity, empathy, and prompt resolution. Maintain accurate and up-to-date customer records in accordance with company processes. Collect customer feedback actively and consistently to support service improvements, andensure feedback targets are met. Coordinate with vendors and service providers for transport logistics, pilot loungeoperations, stationery supplies, and goods movement (inward/outward). Collaborate effectively with internal departments to resolve customer concerns and supportadministrative functions. Ensure strict adherence to company policies, procedures, and service quality standards. Support front desk responsibilities, including visitor management, call handling, andreception operations Maintain confidentiality and exhibit high levels of professionalism in all interactions.

Graduate degree in any discipline 2–5 years of experience in customer service, front office, or client-facing roles; aviation orcorporate background is a plus Strong verbal and written communication skills with professional email etiquette Proficient in MS Office and comfortable using CRM or other service platforms Calm, composed, and able to handle pressure or difficult situations tactfully