• Manage all facets of store operations covering engagement with production teams, logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit. • Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style. • Ensure all company policies and procedures are implemented and administered in store for the entire team. • Team resource power planning: Weekly roster and managing leave requests from team members. • Innovating and suggesting best practices and documenting the same for management’s consideration. • Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers. • Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment. • Provide customer care to customers by email and phone as and when required. • Liaise with our in-store master tailors to take measurements and fix individual customer issues. • Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash. • Visual merchandising and store display. • Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.  

• 5 - 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus. • Bachelor’s degree with Exceptional communication skills, both written and verbal • Proficient in MS Office – Excel, Word and email. • Customer service oriented with a natural desire to care for the needs of others • Deep desire to put drive & effort into your work • Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics