Process Contribution Process Outcome Performance MeasureSales: Sales planning: Business plan formulation1. Provide inputs to the ABM to consolidate the potential sales on thestores and develop the annual business targets2. Develop and seek approval on the manpower norms for the storewith the ABM
● Annual businessplan
● Year on Year businessgrowth
Sales: Evaluation and control: Conducting business performance reviews1. Monitor the financial performance of store against targets and takenecessary actions to ensure compliance2. Develop and implement reporting & review mechanisms to trackoperational performance and ensure course correction
● Businessperformancereview calendar
● Percentage of deviationfrom target achievement
Sales: Retail Operations: Store Management1. Drive the Sales plans, monitor and analyse the sales data incoordination with the Sales Staff to ensure that the store targets aremet2. Ensure adequate level of staffing in the store as per store manpowermatrix and take appropriate actions accordingly; ensure that duties,responsibilities and targets are cascaded appropriately and effectivelymonitored
● Store operatingpolicy
● Increase in customersatisfaction score● Increase in revenue
● Number of cases of non-compliance
● Adherence to timelines
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Sensitivity: Internal3. Monitor the indents for the stock based on the options shown by thesymphony systems and ensure optimization4. Ensure adherence of the staff to the Code of Conduct viz. Rules &Regulation, Morning Meeting, Confidentiality, Attendance, Leave,Dress Code, Uniform, Accommodation, Mess, etc.5. Review the various financial records and ensure that its consistent asper the guidelines; Ensure that all the commercial compliance iscarried out as per the corporate guidelines6. Ensure implementation of Golden Harvest Scheme as per the policy;coordinate with the corporate teams to enhance the effectiveness andreach of the scheme7. Anchor periodic customer meets for birthdays, anniversaries,dormancy drives, GHS awareness programs etc. and ensuremaximum customer8. Manage the store operations in the store in coordination with all therelevant stakeholders like admin, IRSG, Regional VM etc.9. Ensure the maintenance of stock level and its replenishment as perthe sales and customer preferences.10. Asses the ageing of stock and product Mix as per the marketpreferences within the store and coordinate with the merchandisingteam for optimization11. Ensure the purchase of old gold is as per the company policy and tallythe stock of old gold on a daily basis12. Support the marketing plan formulation in coordination with themarketing teams and the ABMs with daily monitoring of the activitiesidentified13. Ensure implementation of lean retaining principles in the store

Conduct interviews for the selection of store staff with coordinationfrom the HR teams and regional teams
● Recruitmentpolicy
● Quality of new hires
Retail operations: Field sales operations management: Customer complaint resolution1. Manage customer queries and complaints as per the companyguidelines; Identify and engage with high profile and regularcustomers to extend better services
● Complaintresolution policy
● Customer satisfactionscores
People & Talent Management1. Drive a culture of diversity, performance and transparency in thestore and ensure the employees in the store are engaged.2. Mentor and develop staff using a supportive and collaborativeapproach.3. Ensure talent pipeline is created by succession planning for the criticalpositions in the region.
● Employee Engagement● Performance● Diversity & Integration