Scholarly Honors Society - UMGC Chapter
| Conversational AI Platforms | Microsoft Bot Framework v4 (Adaptive Dialogs, Waterfall Dialogs, Middleware) |
| Kore.ai or similar CAI platforms | |
| Programming Languages | C#, .NET |
| JavaScript, HTML, CSS | |
| NLP / NLU | Azure CLU (Intent, Entities), Classical NLU approaches |
| Generative AI | Azure OpenAI (GPT models), Hybrid NLU + GenAI fallback flows |
| Integrations | Azure Functions, Azure Logic Apps |
| Salesforce REST/SOAP APIs (Live Agent, Knowledge, Cases) | |
| MuleSoft or other ESB platforms | |
| Databases | Azure Cosmos DB (state, user data, telemetry) |
| Analytics | Power BI (conversation analysis, optimization) |
| DevOps / SDLC | CI/CD pipelines (Dev/Test/Prod), Release management |
| Conversational AI Platforms | Microsoft Bot Framework v4 (Adaptive Dialogs, Waterfall Dialogs, Middleware) |
| Kore.ai or similar CAI platforms | |
| Programming Languages | C#, .NET |
| JavaScript, HTML, CSS | |
| NLP / NLU | Azure CLU (Intent, Entities), Classical NLU approaches |
| Generative AI | Azure OpenAI (GPT models), Hybrid NLU + GenAI fallback flows |
| Integrations | Azure Functions, Azure Logic Apps |
| Salesforce REST/SOAP APIs (Live Agent, Knowledge, Cases) | |
| MuleSoft or other ESB platforms | |
| Databases | Azure Cosmos DB (state, user data, telemetry) |
| Analytics | Power BI (conversation analysis, optimization) |
| DevOps / SDLC | CI/CD pipelines (Dev/Test/Prod), Release management |