* Strong knowledge of Contact Center platforms — experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect).

* Solid understanding of contact center data models — interactions, calls, agents, queues, routing, wrap-up, and states.

* Experience building and maintaining data pipelines and warehouses (BigQuery or similar).

* Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub

* Strong SQL and data modeling skills

* Strong knowledge of Contact Center platforms — experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaaS platform (Five9, Google CCAI Platform, or Amazon Connect).

* Solid understanding of contact center data models — interactions, calls, agents, queues, routing, wrap-up, and states.

* Experience building and maintaining data pipelines and warehouses (BigQuery or similar).

* Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub/Sub

* Strong SQL and data modeling skills

Mandatory Skills:

Genesys, ETL, Apache Kafka, API, Denodo, GCP