• Proven experience with Dynatrace setup and configuration.
• Strong understanding of synthetic monitoring and alarm management.
• Experience with ServiceNow or similar IT service management tools.
• Problem-solving mindset with a focus on continuous improvement.

·         Experience in a similar liaison role between application and platform teams.

• Experience in operational application management
• troubleshooting user issues and performing root cause analysis
• identifying recurring issues and ensuring long-term fixes

·         expertise in setting up alarming for Dynatrace and Splunk for different applications

o    define and fine tune alerts

o    integrate Dynatrace alerts in incident management tooling

• Knowledge of ITIL practices and principles.

• Proven experience with Dynatrace setup and configuration.
• Strong understanding of synthetic monitoring and alarm management.
• Experience with ServiceNow or similar IT service management tools.
• Problem-solving mindset with a focus on continuous improvement.

·         Experience in a similar liaison role between application and platform teams.

• Experience in operational application management
• troubleshooting user issues and performing root cause analysis
• identifying recurring issues and ensuring long-term fixes

·         expertise in setting up alarming for Dynatrace and Splunk for different applications

o    define and fine tune alerts

o    integrate Dynatrace alerts in incident management tooling

• Knowledge of ITIL practices and principles.