1 - Voice Technical Engineer (L3)

24380Y25

6months

4 to 5 yrs

Voice Technical Engineer (L3)

Your role

We are looking for a Voice Technical Engineer to:

• Be responsible for delivering Core Voice services, leveraging CIPT, SIP, RTP and Mobile technologies.

• Provide Level 3 technical engineering support, assisting Level 1 and Level 2 Teams in meeting their operational objectives.

• Act as an escalation point for problems and incidents, liaising with Product Engineering and / or the Vendors.

• Continuous monitoring and tracking of service deliverables against performance targets.

• Subject Matter Expert, representing Voice Operations in Stakeholder meetings on topics such as Incident Management through to project updates.

• Manage and oversee the Permit to Operate process, ensuring new products and services meet the required standards from a process, tooling and application perspective.

• Provide expertise for the management of existing and new IT products and services.

• Accountable for risk and compliance management, ensuring risks are managed appropriately and potential issues to infrastructure and resources are minimized.

• Assist in meeting regulatory and audit requirements.

• Identify opportunities for continuous improvement, leveraging automation to increase reporting accuracy and to reduce errors commonly associated with manual effort.

Your team

You will be working within the Voice Services team, providing L3 Operational support for Standard Trader Voice globally. This involves providing operational assistance in support of project initiatives, in addition to maintaining product stability for existing products and services. Our remit encompasses Cisco core voice & BT Trading infrastructure, to tailored CAS middleware and multimedia troubleshooting.

Your expertise

• Preferably 5+ years’ experience working as a Voice Engineer within the financial services industry.

• Practical experience with Voice products and services, including; Cisco, Teams, Zoom, WebEx and SBC’s. Kurmi and Luware experience is an advantage.

• Knowledge of Cloud & DevOps practices and principles with Azure.

• Experience in monitoring Voice infrastructure, analysing Dashboards and investigating issues / incidents affecting the health, stability and performance of the products and services that we support.

• Knowledge of how to identify and resolve issues with systems, services and applications.

• Able to proactively drive continuous improvement opportunities, including performance, cost, process and stability optimisations, through working closely with development and infrastructure teams.

• Good foundational understanding of Agile Methodologies, AI/ML for automating operational initiatives and ITIL / Change Management processes.

• Knowledge of core Azure Cloud computing concepts (AZ-900 Certification as a minimum requirement, with AZ-104 certification preferred).

• Fluent in English, both written and spoken.

• Good report writing and documentation skills, and a strong verbal communicator.

• Able to present concepts, ideas, and recommendations in a clearly structured and logical fashion.

• Self-motivated, able to prioritise, with excellent time management and goal driven.

• Quick learner with ability to grasp modern technologies.

• Collaborative nature; willing to share ideas, debate solutions, to achieve consensus on the best way to drive the service forward for the betterment of the organisation.

• Able to work in a high pressure and time critical environment.

• Attention to detail, keen eye on due diligence

• Experience working in a financial or regulated sector, aware of best practices.

• Knowledge and experience in the following coding languages is desirable: JavaScript, jQuery, HTML, CSS, PHP, Phyton, API’s

• Knowledge and experience with the following applications is desirable: Tableau Desktop, Power BI, MS SQL, MySQL, Cisco Call Manager, BT ITS Trading Platform, Verba Voice Recording.

5000 to 7000 INR/day + tax

Hyderabad

Post

1 - Voice Technical Engineer (L3)

24380Y25

6months

4 to 5 yrs

Voice Technical Engineer (L3)

Your role

We are looking for a Voice Technical Engineer to:

• Be responsible for delivering Core Voice services, leveraging CIPT, SIP, RTP and Mobile technologies.

• Provide Level 3 technical engineering support, assisting Level 1 and Level 2 Teams in meeting their operational objectives.

• Act as an escalation point for problems and incidents, liaising with Product Engineering and / or the Vendors.

• Continuous monitoring and tracking of service deliverables against performance targets.

• Subject Matter Expert, representing Voice Operations in Stakeholder meetings on topics such as Incident Management through to project updates.

• Manage and oversee the Permit to Operate process, ensuring new products and services meet the required standards from a process, tooling and application perspective.

• Provide expertise for the management of existing and new IT products and services.

• Accountable for risk and compliance management, ensuring risks are managed appropriately and potential issues to infrastructure and resources are minimized.

• Assist in meeting regulatory and audit requirements.

• Identify opportunities for continuous improvement, leveraging automation to increase reporting accuracy and to reduce errors commonly associated with manual effort.

Your team

You will be working within the Voice Services team, providing L3 Operational support for Standard Trader Voice globally. This involves providing operational assistance in support of project initiatives, in addition to maintaining product stability for existing products and services. Our remit encompasses Cisco core voice & BT Trading infrastructure, to tailored CAS middleware and multimedia troubleshooting.

Your expertise

• Preferably 5+ years’ experience working as a Voice Engineer within the financial services industry.

• Practical experience with Voice products and services, including; Cisco, Teams, Zoom, WebEx and SBC’s. Kurmi and Luware experience is an advantage.

• Knowledge of Cloud & DevOps practices and principles with Azure.

• Experience in monitoring Voice infrastructure, analysing Dashboards and investigating issues / incidents affecting the health, stability and performance of the products and services that we support.

• Knowledge of how to identify and resolve issues with systems, services and applications.

• Able to proactively drive continuous improvement opportunities, including performance, cost, process and stability optimisations, through working closely with development and infrastructure teams.

• Good foundational understanding of Agile Methodologies, AI/ML for automating operational initiatives and ITIL / Change Management processes.

• Knowledge of core Azure Cloud computing concepts (AZ-900 Certification as a minimum requirement, with AZ-104 certification preferred).

• Fluent in English, both written and spoken.

• Good report writing and documentation skills, and a strong verbal communicator.

• Able to present concepts, ideas, and recommendations in a clearly structured and logical fashion.

• Self-motivated, able to prioritise, with excellent time management and goal driven.

• Quick learner with ability to grasp modern technologies.

• Collaborative nature; willing to share ideas, debate solutions, to achieve consensus on the best way to drive the service forward for the betterment of the organisation.

• Able to work in a high pressure and time critical environment.

• Attention to detail, keen eye on due diligence

• Experience working in a financial or regulated sector, aware of best practices.

• Knowledge and experience in the following coding languages is desirable: JavaScript, jQuery, HTML, CSS, PHP, Phyton, API’s

• Knowledge and experience with the following applications is desirable: Tableau Desktop, Power BI, MS SQL, MySQL, Cisco Call Manager, BT ITS Trading Platform, Verba Voice Recording.

5000 to 7000 INR/day + tax

Hyderabad

Post