JOB DESCRIPTION

JOB TITLE:                          JIRA, Confluence & Crowd Administrator / Developer

Responsible for the administration and support of JIRA / Confluence / Crowd instances across the European region. Provide custom development services.

KEY ACCOUNTABILITIES

• Gain full application familiarisation especially client customizations and
• Support the current client base
• Communicate with client and keep them up to date with progress of support issue or action item.

EDUCATION:

·         Degree in a Business or Computer related discipline.

SKILLS AND ATTRIBUTES:

·         Setup and configuration of JIRA / Confluence instance. Including creating and maintaining custom fields, workflows, schemas and managing JIRA projects and Confluence spaces.

·         Managing routine maintenance tasks, monitoring system performance and upgrades.

·         Manage JIRA / Confluence user accounts and permissions ensuring correct access.

·         Application upgrade experience in a multi-server (nodes) environment.

·         Migrating projects / spaces between different instance versions.

·         Troubleshoot and resolving issues.

·         Plugin vendor communication and issue resolution, including Atlassian support.

·         VOC (support ticket) management and resolution

·         Linux and windows skills

·         Proficient in Linux command-line interface (CLI) and shell scripting.

·         Experience with virtualization technologies, such as VMware or KVM.

·         Maintain customization of JIRA / Confluence including apps and other system integrations. Source code management.

·         Applying and advising on company policy in relation to application.

·         Provide training sessions and answer user questions

·         Excellent verbal and written communication skills (English)

·         Good documentation skills

·         Well presented, professional and dedicated

·         Good team player

·         Basic Database skills, query writing (MS SQL Server, Oracle)

Skills Desirable: Not Essential

·         Programming  skills (ASP.NET, JAVA or similar)

·         Front end skills (HTML, XML, JavaScript, CSS)

EXPERIENCE:

·         5 – 10 years experience in a similar role preferably with in a large and challenging multi-national organization

·         Experienced in any system management (asp.net, java, php) development / operation

JOB DESCRIPTION

JOB TITLE:                          JIRA, Confluence & Crowd Administrator / Developer

Responsible for the administration and support of JIRA / Confluence / Crowd instances across the European region. Provide custom development services.

KEY ACCOUNTABILITIES

• Gain full application familiarisation especially client customizations and
• Support the current client base
• Communicate with client and keep them up to date with progress of support issue or action item.

EDUCATION:

·         Degree in a Business or Computer related discipline.

SKILLS AND ATTRIBUTES:

·         Setup and configuration of JIRA / Confluence instance. Including creating and maintaining custom fields, workflows, schemas and managing JIRA projects and Confluence spaces.

·         Managing routine maintenance tasks, monitoring system performance and upgrades.

·         Manage JIRA / Confluence user accounts and permissions ensuring correct access.

·         Application upgrade experience in a multi-server (nodes) environment.

·         Migrating projects / spaces between different instance versions.

·         Troubleshoot and resolving issues.

·         Plugin vendor communication and issue resolution, including Atlassian support.

·         VOC (support ticket) management and resolution

·         Linux and windows skills

·         Proficient in Linux command-line interface (CLI) and shell scripting.

·         Experience with virtualization technologies, such as VMware or KVM.

·         Maintain customization of JIRA / Confluence including apps and other system integrations. Source code management.

·         Applying and advising on company policy in relation to application.

·         Provide training sessions and answer user questions

·         Excellent verbal and written communication skills (English)

·         Good documentation skills

·         Well presented, professional and dedicated

·         Good team player

·         Basic Database skills, query writing (MS SQL Server, Oracle)

Skills Desirable: Not Essential

·         Programming  skills (ASP.NET, JAVA or similar)

·         Front end skills (HTML, XML, JavaScript, CSS)

EXPERIENCE:

·         5 – 10 years experience in a similar role preferably with in a large and challenging multi-national organization

·         Experienced in any system management (asp.net, java, php) development / operation