Lead Technical Analyst
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Highlights:

3.00 - 3.00 Years
5.00 - 10.00 INR (Lacs)/Yearly
Full-time
Pan india

Roles & Responsibility

Lead Technical Support AnalystLead Technical Support Analyst

Coursedog · Full-timeCoursedog · Full-timeAug 2021 - May 2023 · 1 yr 10 mosAug 2021 to May 2023 · 1 yr 10 mosRemoteRemote

  •  
    • ● Acted as the primary point of contact for functional and technical issues related to Coursedog products,
      providing stellar support to 150+ customers including Stanford, Duke, Columbia, CUNY, and the
      University of California.
      ● Spearheaded a process improvement initiative that reduced response times by 20%, saving over 500 man-hours annually and improving client satisfaction by 15%.
      ● Enhanced customer experience through focused training sessions, leading to smoother and more
      satisfying interactions.
      ● Mentored three new team members through their 30/60/90-day ramp-up, fostering swift integration and
      skill development.

Requirements

Lead Technical Support AnalystLead Technical Support Analyst

Coursedog · Full-timeCoursedog · Full-timeAug 2021 - May 2023 · 1 yr 10 mosAug 2021 to May 2023 · 1 yr 10 mosRemoteRemote

  •  
    • ● Acted as the primary point of contact for functional and technical issues related to Coursedog products,
      providing stellar support to 150+ customers including Stanford, Duke, Columbia, CUNY, and the
      University of California.
      ● Spearheaded a process improvement initiative that reduced response times by 20%, saving over 500 man-hours annually and improving client satisfaction by 15%.
      ● Enhanced customer experience through focused training sessions, leading to smoother and more
      satisfying interactions.
      ● Mentored three new team members through their 30/60/90-day ramp-up, fostering swift integration and
      skill development.