Conduct ongoing system administration for Avature (Career site, CRM, and ATS), including but not limited to change request analysis; configuration (e.g. workflows, offer letters, forms, views, integrations/triggers, and portal administration); testing; process documentation · Provide full-service production support including handling service requests, issue resolution, and issue escalation to leadership · Deliver guidance on data conversion/mapping decisions and migration execution · Support driving the strategy for Avature report development using Lists, Report Builder, and Reporting Dashboards

Experience gathering and documenting business requirements and producing process and training documentation for recruiting systems · Familiarity with data mapping techniques, user access setup strategies, database reporting development, and strategies · Experience working issues related to recruiting systems and acting as a strategic partner to recruiting clients · Strong attention to detail and methodical testing skills with the ability to take initiative, work overtime, travel as needed, and communicate effectively with management · Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and team work.