Roles & Responsibilities: 
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Assist clients in troubleshooting and resolving issues related to Microsoft Teams Infrastructure.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Provide technical guidance and support to clients in utilizing Microsoft Teams Infrastructure effectively.
- Stay updated with the latest trends and advancements in Microsoft Teams Infrastructure.
- Identify opportunities for process improvements and suggest innovative solutions.

Professional & Technical Skills: 
- Must To Have Skills: Proficiency in Microsoft Teams Infrastructure.
- Good To Have Skills: Experience with Workplace Technology Solutions.
- Strong understanding of Microsoft Teams Infrastructure and its components.
- Experience in troubleshooting and resolving technical issues related to Microsoft Teams Infrastructure.
- Knowledge of ITIL processes and best practices.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively in a team environment.

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.                                                                                                                                                                                                                                          
Must have skills : Microsoft Teams Infrastructure
Good to have skills : Workplace Technology Solutions
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education