Job Summary:

The L2 Oracle Cloud Administrator is responsible for maintaining and supporting Oracle Cloud Infrastructure (OCI) environments, assisting in the deployment of cloud resources, and troubleshooting issues escalated from the L1 team. The role requires hands-on experience with OCI services, networking, and security while providing intermediate-level support for day-to-day operations. The L2 administrator will work closely with L3 administrators and other technical teams to ensure smooth operation of cloud services.

Key Responsibilities:

• Manage and maintain Oracle Cloud resources, including compute instances, block storage, virtual cloud networks (VCN), and Oracle databases.
• Assist with the deployment and configuration of Oracle Cloud services as per requirements.
• Perform regular system updates and apply patches to maintain the security and stability of cloud environments.
• Provide L2 support for cloud-related incidents, working on issues escalated from the L1 support team.
• Troubleshoot performance, connectivity, and configuration issues in Oracle Cloud Infrastructure and escalate more complex issues to the L3 team.
• Monitor cloud infrastructure using OCI native tools and resolve alerts related to resource utilization, performance, and health.
• Configure and manage Identity and Access Management (IAM) policies, users, and roles in Oracle Cloud.
• Ensure proper access control and security policies are enforced on all Oracle Cloud resources.
• Respond to security incidents and vulnerabilities by implementing required patches and updates.
• Assist in the creation and maintenance of scripts (using Shell, Python, or Oracle Cloud Shell) to automate regular tasks such as backups, monitoring, and resource provisioning.
• Perform basic automation of cloud services using Oracle Cloud Shell or Terraform under the guidance of senior administrators.
• Ensure regular backups of Oracle Cloud services, particularly databases and critical applications, and verify data integrity.
• Assist with disaster recovery drills and ensure proper documentation of recovery procedures.
• Monitor Oracle Cloud services using built-in monitoring tools like Oracle Cloud Monitoring.
• Track resource utilization and help optimize cloud resources for better performance and cost-efficiency.
• Maintain accurate and up-to-date documentation of cloud resources, configurations, and support procedures.
• Collaborate with the L3 team and other technical departments to address complex cloud issues and implement new solutions.
• Create and update knowledge base articles and runbooks for commonly encountered issues and solutions.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Experience: 2-4 years of experience in cloud administration, with at least 1-2 years specifically working with Oracle Cloud Infrastructure (OCI).
• Certifications: Oracle Cloud Infrastructure Associate (preferred), or other relevant Oracle Cloud certifications.

Skills and Competencies:

• Hands-on experience with Oracle Cloud Infrastructure (OCI) services, including Compute, Storage, Networking, and Database services.
• Understanding of networking in cloud environments (VCN, Subnets, Security Lists, Load Balancers, etc.).
• Experience managing security configurations such as IAM policies and encryption.
• Basic knowledge of scripting (Shell, Python) and automation tools (Terraform, Ansible).
• Familiarity with monitoring tools and basic performance tuning in Oracle Cloud.
• Strong troubleshooting and problem-solving skills with the ability to manage incidents efficiently.
• Good verbal and written communication skills, with the ability to collaborate with team members across different departments.
• Ability to handle multiple tasks and priorities in a dynamic work environment.

Preferred:

• Experience with backup solutions and disaster recovery planning in cloud environments.
• Familiarity with multi-cloud environments or hybrid cloud setups.
• Knowledge of database management in Oracle Cloud, including Autonomous Databases and Oracle RAC.