POSITION SUMMARY:

The OnBase Developer is responsible for troubleshooting systems errors and communicating the impacts of these errors to impacted parties throughout the resolution process. This role supports over 1000 staff users across the University. The person in this role will have the ability to understand the OnBase system and how it relates to other system and business processes within UMGC.  They will provide tier two and tier three support for users across the organization. The incumbent will be expected to learn business processes, research questions and concerns and engage with stakeholders at all levels of the organization. This position is expected to actively seek out innovative new processes, inform leadership to enable sound decision making and will provide recommendations on how to update current business processes to support the University’s strategic and operational needs.

RESPONSIBILITIES:

·       Provide programming support to extend functionality of the OnBase Platform

·       Analyze business processes to identify and implement automation of repetitive tasks and scripted job aids

·       Peer review and test new and revised programmatic functionality as requested by another team member to verify visual and functional quality

·       Understand business process and requirements to provide technical solutions that meet customer needs

·       Research and suggest new approaches and technologies

·       Work with internal and external customers and clients to clearly define requirements, uncover business rules and processes, and create user stories

·       Work with vendor resources to ensure technical issues are evaluated to root cause

·       Implement system enhancements related to OnBase configuration

·       Develop and maintain workflow solutions in the OnBase platform

·       Coordinate departmental requested changes in the OnBase system including initial analysis to implementation of configuration changes needed to support new business processes

·       Create initial training material to support implemented departmental changes

MINIMUM QUALIFICATIONS:

Qualifications:

· Bachelor’s degree from an accredited institution of higher learning.

Experience:

· 5 or more years of experience as an OnBase programmer including API support

· Preferred: Experience working in Higher Ed with PeopleSoft SIS

Knowledge, Skills & Abilities

·       Software development process, including agile/scrum methodology

·       Excellent written and verbal communication skills

·       Experience with unit testing and automated testing tools

·       Excellent attention to detail

·       Demonstrated ability to solve challenging technical problems, successfully deploy projects and complete assigned tasks

·       Customer/client relationship management

·       OnBase API development including XML

·       OnBase workflow development with integrations to other systems such as PeopleSoft, DocuSign and SalesForce

PHYSICAL REQUIREMENTS: 

This job operates in a professional office environment.  The employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

●        [For Full Time], Ability to work varying hours on Monday through Friday given the schedules.

●        Ability to work additional hours as project and job demands arise (including evenings and weekends as necessary).

●        Occasionally required to move 5 – 40 pounds.

●        Ability to remain in a stationary computer position for extended periods of time.

●        Ability to use hands and fingers to type.

●        Ability to reach with hands and arms for using a computer.

TRAVEL REQUIREMENTS:

Some travel may be required, up to 10% of the time. 

VALUES

Act with Integrity: Exhibit honesty and integrity at all times.

Do the right thing in an honest, fair and responsible way.  Always consider the impact of decisions on customers, employees, partners, and others you deal with each day.

Focus on Customers: Strive to exceed customer expectations at all times.

Focus on the customer’s goal and student outcomes. Ask questions. Build relationships. Listen.

Engage with Respect: Treat colleagues, customers and partners fairly.

Regardless of work experience, tenure, gender, race, cultural background or any other distinguishing factor promoting healthy and positive working relationships between all employees, customers and other stakeholders.

Collaborate Always: Be dedicated to success.

Work together with customers, employees and partners to solve problems and achieve goals.  Collaboration is realized through idea sharing, innovating and creating to achieve common goals and objectives. Leverage the knowledge, skills and abilities of others to accomplish tasks.

Innovate with Passion:

Embrace and drive change. Generate innovative solutions for work challenges and evolving markets. Take risks, be curious, inspire creativity.

Challenge the norm. Find and share alternative ways to view or define problems; be not constrained by thoughts or approaches of others.

Create Workable Solutions. Produce innovations and solutions that acknowledge the reality of the situation.   Don’t allow perfect to be the enemy of progress.

BEHAVIORAL COMPETENCIES

Communication (Oral & Written)

Conveys information clearly and succinctly to diverse audiences including direct reports, colleagues, clients, business partners, advisors and boards in a variety of settings and interactions, such as one-on-one discussions, presentations, group meetings, interviews, sale pitches, consulting sessions, interviews, disciplinary actions and development sessions.

Customer Focus

Anticipates and meets internal/external customer needs.  Seeks highest levels of customer satisfaction by delivering excellence in products and services through the process of completing assignments. Establishes appropriate cadence of customer communication and positive working relationships.

Business Acumen

Obtains essential information about a situation, focuses on the key objectives, recognizes the relevant options available for a solution, and selects an appropriate course of action – setting in motion an implementation plan to get the job done. Adapts to unforeseen circumstances, make adjustments as necessary and keep projects moving forward.

Teamwork

Works cooperatively with peers and colleagues to accomplish department and company-wide objectives.  Develop and maintain respect and trust with employees, customers, partners and the community -- offering assistance when required and being a team player. Assesses team effectiveness and enhances performance through coaching and goal setting.  Encourage cooperation, collaboration and co-ownership of processes.

Problem-Solving & Critical Thinking

Views issues holistically, organization-wide.  Anticipates problems and develops creative solutions, using data to make informed decisions. Takes ownership of the problem, shows dedication to see the problem through to successful completion, and follows-up to ensure resolution. Actively and skillfully conceptualize, analyze, synthesize, evaluate and apply information to reach a conclusion. Disciplined thinking that is clear, rational, open-minded and informed by evidence.