Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.                                                                                                                                                                                                                                         Must have skills : Service Desk Management, Service Desk Voice SupportGood to have skills : NAMinimum 0-2 year(s) of experience is requiredEducational Qualification : GraduateSummary: As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: - Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Good To Have Skills: Knowledge of ITIL framework, Incident Management, Problem Management- Strong understanding of service desk operations and deep product knowledge- Experience in providing service desk voice support and managing service desk operations- Excellent communication skills and ability to collaborate with cross-functional teams Additional Information: - The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office.

Voice Process,

Excellent communication skills,

Should be flexible to work in shifts ,should have experience in IT support ,

Only bangalore and Gurugram location