E Commerce Application Support
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Highlights:

2.00 - 8.00 Years
3.00 - 13.00 INR (Lacs)/Yearly
Full-time
Bengaluru

Skills

Application Support
Adobe

Roles & Responsibility

The Opportunity
The Technical Support Engineer will assist the global Adobe Commerce Cloud customer base. Core
aspects of the role include addressing technical application and infrastructure challenges and ensuring
our customers are positioned for success. You will manage high priority customer concerns while
collaborating with the broader Adobe Support and Engineering teams. Team members will need to
carefully resolve and document customer cases to guarantee efficient problem-solving and preventative
case handling. The goal of this group is to create memorable customer experiences, leading to their
outstanding success with our products.

Requirements

What you'll do
• First point of contact for customer concerns relating to technical issues with the Magento E-commerce
application.
• Act as a customer champion and communicate their needs to internal product and engineering groups.
• Provide timely response/resolution to technical, product, and cloud infrastructure inquires.
• Provides resolutions within established Service Level Agreement Guidelines.
• Trouble-shoot/qualify cases before advancing it to engineering.
• Answer questions regarding product functionality and usage.
• Work high priority technical incidents and critical outages.
• Product content creation (KB articles, white papers, forum participation).
• Provide knowledge transfer sessions to help reduce critical issues into Adobe.

Must have skill combinations
• Experience in PHP +LINUX
 Qualification- BE/BTECH

Experience Level:
3A:: 2- 3 years
4B:: 3- 5 Years

About Company

A global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.