Dealer / CourierApp
Global Digital Transformation Experts
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Highlights:

5.00 - 10.00 Years
15.00 - 25.00 INR (Lacs)/Yearly
Full-time
Noida

Skills

L2 Production Support
Application Support

Roles & Responsibility

Key Roles and Responsibilities:

Application L2 Production support Including but not limited to:

 Monitoring of the production system & ensuring its performance and stability
 Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
 Trouble Tickets resolution – Resolve day to day customer issues
 Coordination with IT/network teams to resolve any operational or functional issues
 Responsible for answering adhoc requests from various teams
 Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
 Analyse and Automate Healthchecks, Performance metrics related data extraction etc
 Deploy CRs on production environments and ensure smooth system performance
 Folow ITIL processes and exhibit expertise in Incident, Problem and change management
 Ensure SLA compliance for application and trouble tickets
 Proactive competence development of self in new solution areas & certifications
 Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

Requirements

Key Skills: 

Must Haves:
1. Hands-on experience in troubleshooting enterprise SOAP/REST API-based applications running on OpenShift Container Platform (OCP).
2. Proficient in HPSM ticket management and production monitoring using Grafana, AppDynamics, and Nagios.
3. Proficient in Kibana/grey-log analysis for API transaction tracing, exception analysis, production incident investigation, application defect, and Root Cause Analysis (RCA).
4. Collaborate with cross-functional teams to resolve complex production issues, support application deployments, and ensure stable and reliable service delivery.

Good to have:

 Understanding of an APK Support (versed with supporting a hand-held Tablet based application) for both android and apple devices.
 Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway etc.
 Knowledge of deployment and maintenance of web-based applications
 Strong knowledge of Linux command-line environment
 Experience in web application development and support
 Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
 Strong learning and time management skills
 Team player capable of working independently
 Should be willing to work in 24*7 environment
 Good communication skills

About Global Digital Transformation Experts

A global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.