Location :- Noida

Experience :- 5+ years 

NP :- 30 days or Immediate joiner

Key Roles and Responsibilities:
Application L2 Production support Including but not limited to:
•  Monitoring of the production system & ensuring its performance and stability
•  Action on issues reported by L1 monitoring teams. Coordination with L3/vendor team for restoration of any faults
•  Trouble Tickets resolution – Resolve day to day customer issues 
•  Coordination with IT/network teams to resolve any operational or functional issues 
•  Responsible for answering adhoc requests from various teams
•  Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
•  Analyse and Automate Healthchecks, Performance metrics related data extraction etc 
•  Deploy CRs on production environments and ensure smooth system performance
•  Folow ITIL processes and exhibit expertise in Incident, Problem and change management
•  Ensure SLA compliance for application and trouble tickets
•  Proactive competence development of self in new solution areas & certifications
•  Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

Key Skills:

Must Haves:
1.  Hands-on experience in troubleshooting the ETL-informatica based solutions.
2.  Experience on developing framework/custom workflows using the ETL/Shell/Python scripting.
3.  In depth product knowledge for Informatica 10.5 or above.

Good to have:
•  Knowledge of deployment and maintenance of custom ETL frameworks 
•  Strong knowledge of Linux command-line environment
•  Strong learning and time management skills
•  Team player capable of working independently
•  Should be willing to work in 24*7 environment
•  Good communication skills