Principal Duties     

And 

Responsibilities:

• Understand the business problems and processes of the clients, and create functional solution of the same

• Responsible for the functional and technical specification and implementation of the ServiceNow platform (Operational technology Module/ITAM/ITSM/FSM)

• Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

• Provide expertise on all technical questions related to the development of ServiceNow

• Understand the large-scale thinking and approach needed for the success of the project

• Create and manage scripts and workflow.

Qualifications:

• Engineering Degree (Tier-1 institutes)

• Fundamental understanding of ServiceNow OTM/FSM/EAM/ITSM, ITIL or CMDB with experience on ServiceNow implementation for 4+ years

Experience:

• Experience presenting and conducting demo reviews with client stakeholders

• Experience creating and maintaining business rules, data policies, client scripts, UI policies, UI Actions, Notifications, ACLs, Workflow, Variables, Portal Widgets, and Flow Designer Flows.

• Significant experience with ServiceNow implementations

• Strong communication, Strong presentation, and writing skills

• Experience with the development and implementation of ServiceNow Operational Technology Module/ITAM/FSM/ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, or other ITSM application.

• Experience with extending the ServiceNow schema to custom applications

• Exposure to ServiceNow platform capabilities and modules like Sec Ops, GRC etc.

• Understands technical and functional design requirements related to ServiceNow like Business rules, script includes, UI actions, schedules jobs, etc.

• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)

• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs (Preferred)

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP