L2 Application Support_Noida
Global Digital Transformation Experts
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Highlights:

7.00 - 10.00 Years
15.00 - 25.00 INR (Lacs)/Yearly
Full-time
Noida

Skills

Application Support
L2 suuport
L2 Support Engineer
Production Support
React.js
Node.js
Java
Redhat Openshift
kibana
Elk
Webservices
SOAP
RESTweb
GraphQL
Splunk

Roles & Responsibility

Key Roles and Responsibilities:

Application L2 Production support Including but not limited to:
 Monitoring of the production system & ensuring its performance and stability
 Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
 Trouble Tickets resolution – Resolve day to day customer issues
 Coordination with IT/network teams to resolve any operational or functional issues
 Responsible for answering adhoc requests from various teams
 Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
 Deploy CRs on production environments and ensure smooth system performance
 Folow ITIL processes and exhibit expertise in Incident, Problem and change management
 Ensure SLA compliance for application and trouble tickets
 Proactive competence development of self in new solution areas & certifications

 Provide an effective 360-degree feedback on the ailing elements in the current
solution and co-ordinate with Design team/L3/ Vendor to fix them

Requirements

Key Skills: 
Must Haves:
 Good understanding of Webservices (SOAP, REST), Content management system for websites / portals.
 Hands on with React, NodeJS, GraphQL, Advanced Java
 Hands on experience and very good knowledge of supporting application stacks hosted on Red Hat Openshift (Containerized stack)
 Log analysis using Splunk / ELK (Kibana)
 App dynamics or alike monitoring tools experience

Good to have:
 Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway
 Knowledge of deployment and maintenance of web-based applications
 Strong knowledge of Linux command-line environment
 Experience in web application development and support
 Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
 Strong learning and time management skills
 Team player capable of working independently
 Should be willing to work in 24*7 environment
 Good communication skills

About Global Digital Transformation Experts

A global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.