Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Service Delivery Ops Lead Manager
Qualifications:Any Graduation
Years of Experience:Experienced

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for? •Strong analytical skills •Problem-solving skills •Ability to perform under pressure •Ability to manage multiple stakeholders •Written and verbal communication
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors• Requires adherence to strategic direction set by senior management when establishing near-term goals• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach• Some latitude in decision-making in involved• you will act independently to determine methods and procedures on new assignments• Decisions individual at this role makes have a major day to day impact on area of responsibility• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture• Please note that this role may require you to work in rotational shifts

Any Graduation

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Service Delivery Ops Lead Manager
Qualifications:Any Graduation
Years of Experience:Experienced

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for? •Strong analytical skills •Problem-solving skills •Ability to perform under pressure •Ability to manage multiple stakeholders •Written and verbal communication
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors• Requires adherence to strategic direction set by senior management when establishing near-term goals• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach• Some latitude in decision-making in involved• you will act independently to determine methods and procedures on new assignments• Decisions individual at this role makes have a major day to day impact on area of responsibility• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture• Please note that this role may require you to work in rotational shifts

Any Graduation