Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Senior Manager
Qualifications: Any Graduation
Years of Experience:16 to 25 years
What would you do? The Sales - Order Management Senior Manager is

responsible for overseeing the end-to-end order management process within the

sales function. This role ensures the seamless execution of order processing,

fulfillment, and customer satisfaction while collaborating closely with sales,

supply chain, and finance teams. The Senior Manager leads a team of order

management professionals, implements process improvements, and ensures

compliance with company policies and industry standards.
Key Roles and Responsibilities

• Leadership & Team Management: Lead, mentor, and develop the order

management team to achieve departmental goals and maintain high performance

standards.

• Order Processing Oversight: Oversee the complete order lifecycle, including

order entry, validation, fulfillment, invoicing, and post-sales support.

• Process Optimization: Identify, develop, and implement process improvements

to increase efficiency, reduce errors, and enhance the customer experience.

• Stakeholder Collaboration: Work closely with sales, supply chain, logistics,

finance, and IT teams to ensure seamless order flow and resolve any issues

promptly.

• Customer Satisfaction: Ensure prompt and accurate order fulfillment to meet

or exceed customer expectations and service-level agreements (SLAs).

• Compliance & Documentation: Ensure all order management activities comply

with internal policies, contractual obligations, and regulatory requirements.

• Reporting & Analysis: Develop and deliver regular reports on order

status, team performance, and key metrics to senior leadership.

• System & Data Management: Oversee the use and optimization of order

management systems (OMS) and related technologies; ensure data accuracy and

integrity.

• Issue Resolution: Act as the escalation point for complex order issues and

customer complaints, driving timely and effective resolutions.

• Training & Development: Design and deliver training programs for the

order management team to keep them updated on best practices and system

changes.
What are we looking for? Qualifications and Experience

• Education: Bachelor’s degree in Business Administration, Supply Chain

Management, Sales, or a related field. A Master’s degree or MBA is preferred.

• Experience: Minimum 8-10 years of experience in order management, sales

operations, or supply chain, with at least 3-5 years in a managerial or

leadership role.

• Technical Skills: Proficient in ERP and Order Management Systems (e.g., SAP,

Oracle, Salesforce), and advanced knowledge of MS Office Suite (Excel,

PowerPoint, Word).

• Leadership Abilities: Proven experience in leading and developing teams,

managing performance, and driving operational excellence.
Preferred Certifications

• Certified Supply Chain Professional (CSCP) or similar supply chain/order

management certifications
• Project Management Professional (PMP)
• Lean Six Sigma certification

• Analytical Skills: Strong analytical and problem-solving abilities with a

data-driven approach to decision-making.

• Communication: Excellent written and verbal communication skills, with the

ability to interact effectively with stakeholders at all levels.

• Customer Focus: Demonstrated commitment to delivering exceptional customer

service and resolving issues efficiently.

• Project Management: Experience in managing cross-functional projects and

process improvement initiatives.

• Attention to Detail: High level of accuracy and attention to detail in order

processing and documentation.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment and

manage multiple priorities.
Roles and Responsibilities: •In this role you are required to identifyand assess complex problems for area(s) of responsibility

• The individual should create solutions in situations in which analysis

requires in-depth knowledge of organizational objectives

• Requires involvement in setting strategic direction to establish near-term

goals for area(s) of responsibility

• Interaction is with senior management levels at a client and/or within

client, involving negotiating or influencing on significant matters

• Should have latitude in decision-making and determination of objectives and

approaches to critical assignments

• Their decisions have a lasting impact on area of responsibility with the

potential to impact areas outside of own responsibility

• Individual manages large teams and/or work efforts (if in an individual

contributor role) at a client or within client

• Please note that this role may require you to work in rotational shifts

Any Graduation

 

Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Senior Manager
Qualifications: Any Graduation
Years of Experience:16 to 25 years
What would you do? The Sales - Order Management Senior Manager is

responsible for overseeing the end-to-end order management process within the

sales function. This role ensures the seamless execution of order processing,

fulfillment, and customer satisfaction while collaborating closely with sales,

supply chain, and finance teams. The Senior Manager leads a team of order

management professionals, implements process improvements, and ensures

compliance with company policies and industry standards.
Key Roles and Responsibilities

• Leadership & Team Management: Lead, mentor, and develop the order

management team to achieve departmental goals and maintain high performance

standards.

• Order Processing Oversight: Oversee the complete order lifecycle, including

order entry, validation, fulfillment, invoicing, and post-sales support.

• Process Optimization: Identify, develop, and implement process improvements

to increase efficiency, reduce errors, and enhance the customer experience.

• Stakeholder Collaboration: Work closely with sales, supply chain, logistics,

finance, and IT teams to ensure seamless order flow and resolve any issues

promptly.

• Customer Satisfaction: Ensure prompt and accurate order fulfillment to meet

or exceed customer expectations and service-level agreements (SLAs).

• Compliance & Documentation: Ensure all order management activities comply

with internal policies, contractual obligations, and regulatory requirements.

• Reporting & Analysis: Develop and deliver regular reports on order

status, team performance, and key metrics to senior leadership.

• System & Data Management: Oversee the use and optimization of order

management systems (OMS) and related technologies; ensure data accuracy and

integrity.

• Issue Resolution: Act as the escalation point for complex order issues and

customer complaints, driving timely and effective resolutions.

• Training & Development: Design and deliver training programs for the

order management team to keep them updated on best practices and system

changes.
What are we looking for? Qualifications and Experience

• Education: Bachelor’s degree in Business Administration, Supply Chain

Management, Sales, or a related field. A Master’s degree or MBA is preferred.

• Experience: Minimum 8-10 years of experience in order management, sales

operations, or supply chain, with at least 3-5 years in a managerial or

leadership role.

• Technical Skills: Proficient in ERP and Order Management Systems (e.g., SAP,

Oracle, Salesforce), and advanced knowledge of MS Office Suite (Excel,

PowerPoint, Word).

• Leadership Abilities: Proven experience in leading and developing teams,

managing performance, and driving operational excellence.
Preferred Certifications

• Certified Supply Chain Professional (CSCP) or similar supply chain/order

management certifications
• Project Management Professional (PMP)
• Lean Six Sigma certification

• Analytical Skills: Strong analytical and problem-solving abilities with a

data-driven approach to decision-making.

• Communication: Excellent written and verbal communication skills, with the

ability to interact effectively with stakeholders at all levels.

• Customer Focus: Demonstrated commitment to delivering exceptional customer

service and resolving issues efficiently.

• Project Management: Experience in managing cross-functional projects and

process improvement initiatives.

• Attention to Detail: High level of accuracy and attention to detail in order

processing and documentation.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment and

manage multiple priorities.
Roles and Responsibilities: •In this role you are required to identifyand assess complex problems for area(s) of responsibility

• The individual should create solutions in situations in which analysis

requires in-depth knowledge of organizational objectives

• Requires involvement in setting strategic direction to establish near-term

goals for area(s) of responsibility

• Interaction is with senior management levels at a client and/or within

client, involving negotiating or influencing on significant matters

• Should have latitude in decision-making and determination of objectives and

approaches to critical assignments

• Their decisions have a lasting impact on area of responsibility with the

potential to impact areas outside of own responsibility

• Individual manages large teams and/or work efforts (if in an individual

contributor role) at a client or within client

• Please note that this role may require you to work in rotational shifts

Any Graduation