Domain	IT OPS-Infra
Skill :	Job Description More than 2-4 years of relevant IT experience Should be experienced in day-to-day IT support with respect to managing endpoints – desktops and laptops. Should have good knowledge in implementation & administration of servers. Knowledge on Active Directory Services, DHCP & DNS, Genesys and AWS Basic administration of LAN infrastructure (switches/firewall/ routers). Attend to service requests and incidents, Analyze the root cause, and provide solutions to meet the defined SLA target and avoid repeated incidents. Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests. Candidate should be aware of different tools used for capacity management, availability managements. Experience in Asset management and various IT reports. Should be flexible to work in different shift timings and coordinate with different teams across geographies.
Education :	Engineering Graduates

Qualifications:

A successful candidate for this role should possess the following:

• Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: A minimum of 2 to 4 years of proven experience in IT operations, specifically focusing on infrastructure support and maintenance.
• Technical Skills: Proficiency in Windows and Linux server administration along with network management expertise.
• Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues swiftly.
• Communication: Excellent verbal and written communication skills, capable of articulating technical concepts to non-technical audiences.