Job Summary -

Client Resolution Researchers are responsible for the end-to-end resolution of verbal and written client complaints. The role leverages banking knowledge and experience to support and, when applicable, independently resolve client concerns including promotion-related client concerns while ensuring strict adherence to regulatory requirements, internal policies, and operational standards. 

Good to Have :

1. Experience in a financial services call center, bank operations or retail lending function

2. good to have just basic tool experience of either Salesforce or AWS

2. Six Sigma / Lean certification 

Must Have skills/Tools:-
1.  2-6 years of related experience in complaint resolution in the financial services industry 2.  Perform quality reviews of closed cases to ensure required fields are completed accurately and all supporting documentation is properly saved and retained in the system of records3. Review of Call Summary,  Call monitoring and Client Allegations Analysis and Research4.  Strong understanding of QA/QC frameworks 5. Proficiency in Microsoft Office and basic computer applications6. Problem-solving and critical thinking7. Excellent Verbal and Written Communication Skill8. Ability to develop and maintain excellent client relations

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.