• Functional Experience: Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions 

• Industry Experience: Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources 

• Use in depth understanding of Genesys Cloud/Engage: Ability to work in high-paced and complex projects.  

• Apply understanding of industry specific Customer Service processes:  Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) 

• Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate 

• Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. 

• Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage 

• Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services 

• Integration of Genesys cloud CX with enterprise systems 

• Developing custom applications using Genesys platform SDK/APIs 

• Work Experience related to CICD tools. 

• Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs 

• Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. 

• Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.  

Job Title - Genesys_Level 9-Consultant 

Management Level: Level 9-Consultant 

Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad 

Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead 

Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) 

Experience: 5-8years 

Educational Qualification: Engineering Degree or MBA from a tier 1 institute