• Serving as the primary contact for the onboarding of new customers, training of platform users, leading your team for go-live support. • Build and train the support team. • Solve and understand client queries to come up with best solutions • Travelling and meeting with customers onsite to discover and understand their needs. Plus coaching customers to become product experts and train their teams to use Kite. • Maintaining high levels of client / user engagement and satisfaction with a focus on loyalty • Working with product, tech, and marketing teams to improve existing products and launch new products • Collaborate closely with Ops & Sales teams to support renewals, drive transactions, and explore expansion opportunities

• Greater than 2 years experience in customer success or account management, preferably at a SaaS or Fintech / Banking company • A proven track record of building client relationships and expanding sales • You take real ownership of your work and are driven to push yourself beyond your comfort zone • Lots of patience and maturity in handling client issues and leading your team.

At Kite, we're building India's most innovative financial platform for SMBs and their workforce, in partnership with the country's largest banks and global card networks. Team Kite is passionate about combining powerful technology with modern financial services to help businesses and individuals transition to and thrive in India's new digital economy. At the forefront of this mission is our customer success team! As a Client Relationship Manager, you will handle major accounts, from startups to Fortune 500 companies. You'll be leading your own customer success team and directly working with all major departments at the company, including the founder and the product, tech, & marketing teams. You'll get the opportunity to do a range of interesting work, from helping clients move up the software / finance ladder to streamlining ops to ensure smooth delivery. If you're ambitious, passionate about making an impact, and want to bend the curve in your career, we can't wait to meet you.