Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:
- Should be proficient in German Language
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide efficient service desk management support.
- Offer timely and effective resolution to client issues.
- Maintain a high level of product knowledge.
- Collaborate with team members to enhance system performance.
- Implement innovative strategies to improve client satisfaction.

Professional & Technical Skills:
- Minimum B2 Level certification in German Language
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong understanding of IT service desk operations.
- Experience in troubleshooting and resolving technical issues.
- Knowledge of ITIL framework and best practices.
- Good To Have Skills: Experience with Service Desk Voice Support.

Additional Information:
- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.